Social Responsibility

Social Responsibility

Appeal process

2025-03-07

 Appeal Handling Procedure

 

1. Purpose

This appeal handling procedure aims to establish a platform for communication and consultation among stakeholders, identify and investigate appeal issues in the field of responsible management of mineral supply chains, and promote fair and reasonable handling and resolution of appeal issues.

2. Scope of Application

2.1 Applicable Entities: Upstream and downstream enterprises in the mineral supply chain, auditing and assessment institutions, auditors, industry audit projects (second-party/third-party audits), industry initiatives, and other stakeholders.

2.2 Applicable Standards: Appendix II Risks of the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas; Category I and Category II Risks of the China Responsible Management Guideline for Mineral Supply Chains; Risk categories listed in Appendix X, point 2 of the EU Batteries and Waste Batteries Regulation, and Wanrun New Energy's Responsible Mineral Supply Chain Due Diligence Policy.

2.3 Applicable Minerals: Lithium, manganese, phosphorus, iron, tungsten, tin, tantalum, gold.

3. Responsibilities

3.1 Wanrun's General Office is responsible for establishing the appeal handling working group and the appeal expert committee.

3.2 Wanrun's General Office is responsible for receiving, reviewing, and evaluating appeal information, reporting the review and preliminary evaluation opinions of appeal applications to the appeal handling working group, communicating with the appellant, and coordinating the appeal handling working group to handle and review appeal issues.

3.3 The appeal handling working group is responsible for investigating and analyzing appeal issues and making decisions on appeal handling.

4. Procedure

4.1 Filing an Appeal

4.1.1 Appellants can submit their appeal requests to the company's General Office through the following channels: Email: wanrun@hbwanrun.com; Telephone: 0719-7676586

4.2 Review and Preliminary Assessment

4.2.1 After receiving the appeal and related materials, the General Office will review the appeal and related materials and reply to the appellant by telephone or email within 3 working days of receiving the appeal to confirm receipt of the appeal information.

4.2.2 Within 10 working days of receiving the appeal, the General Office will conduct a preliminary assessment of whether the content of the appeal falls within the scope of acceptance of this appeal handling procedure, whether the content of the appeal is clear, and whether the evidence is sufficient and credible.

4.2.3 The General Office is responsible for establishing the appeal handling working group.

4.2.4 The General Office will submit the appeal information and preliminary assessment opinions to the appeal handling working group.

4.3 Acceptance of Appeals

The appeal handling working group will review and evaluate the validity of the appeal materials and preliminary assessment opinions within 5 working days and notify the appellant of the acceptance of the appeal by telephone or email.

(1) If, after review and evaluation, the content of the appeal is not within the scope of acceptance of this mechanism, a decision to reject the application will be issued to the appellant.

(2) If, after review and evaluation, the content of the appeal is unclear or the evidence is insufficient, the appellant will be required to supplement the relevant materials and information within a time limit, and a re-examination will be conducted after the supplementary materials are provided.

(3) If, after review and evaluation, the content of the appeal application is clear and the evidence is sufficient, a decision to accept the appeal will be issued to the appellant.

4.4 Appeal Handling

4.4.1 The appeal handling working group will, based on the content of the appeal, organize research and analysis of the appeal issue and propose a handling opinion on the appeal within 10 working days.

4.4.2 Appeal handling can be conducted through dialogue and consultation meetings, written material review, expert consultation, etc.

4.4.3 The appeal handling working group will contact and organize communication with the appeal object regarding the appeal issue and research and analysis, and the appellant will respond to or clarify the appeal issue.

4.4.4 The appeal handling working group will make an appeal handling opinion and ruling, and the General Office will inform the appellant of the appeal handling opinion and ruling by email or telephone.

4.4.5 If the appellant has serious disagreements or objections to the ruling made by the appeal handling working group, the General Office will submit the appeal to the company's legal department for evaluation and judgment, and the legal department will make the final ruling. The General Office will send the ruling made by the legal department to the appellant by email or telephone.

4.4.6 Ensure that relevant parties to the appeal can obtain relevant information, advice, and expertise, and participate in the appeal under fair and equitable conditions, while keeping all parties informed of the progress of the appeal handling.

4.4.7 The General Office is responsible for summarizing relevant information on appeal handling and filling out the appeal handling form and appeal summary form.

5. Remedial Measures

Remedial measures will be taken in accordance with internationally recognized standards, including apologies and compensation.

6. Records and Retention

6.1 Wanrun's General Office will retain all appeal applications, handling, review, and related party communication process materials for at least 10 fiscal years.

6.2 Staff involved in handling appeals are responsible for maintaining the confidentiality of information that requires confidentiality and information that is not permitted to be disclosed.

6.3 The company promises not to take any form of retaliation against the appellant.